How payments, cancellations and refunds work for Dr D Emergency Toolkit, operated by Dr D Better Life Private Limited.
Overview
This Refund & Cancellation Policy explains how payments, cancellations and refunds work for the Dr D Emergency Toolkit, operated by Dr D Better Life Private Limited. By making a payment you agree to this policy together with our Terms & Conditions.
One-time payments — no subscription
Premium access is a one-time payment for the plan you choose (for example 1, 3 or 12 months). There is NO subscription and NO auto-renewal — your card is never charged again automatically. Access simply runs to the end of the period you paid for, and you can purchase again whenever you wish to continue.
Cancellation
Because there is no recurring subscription, there is nothing to "cancel" to stop future charges — no further payment is ever taken automatically. If you decide not to continue at the end of your paid period, simply do not purchase again. You may stop using the app and delete your account at any time from Settings.
Refund eligibility
We want you to be satisfied.
- If you were charged in error, charged twice, or a payment was deducted but premium access was not activated, you are entitled to a full refund.
- If you request a refund within 7 days of your first purchase and have not made substantial use of the premium content, we will review your request fairly and, where eligible, refund the amount paid.
- Refunds are generally not available once a significant part of the paid period has been used, except where required by applicable consumer-protection law. Your statutory consumer rights are not affected.
How to request a refund
Email drdacademyinfo@gmail.com (or use the Contact Us page) from the email address on your account, with your order/payment reference and the reason for the request. We aim to acknowledge every request within 2 business days.
Processing time & method
Approved refunds are processed back to the original payment method through our payment processor. Once approved, refunds are typically completed within 5–7 business days, though your bank or card issuer may take additional time to reflect the credit. We do not charge any fee for processing a valid refund.
Contact for billing & refunds
Legal entity: Dr D Better Life Private Limited.
Email: drdacademyinfo@gmail.com.
Phone: +971 50 373 1520.
Our full registered office address and Pincode are on the Contact Us page.